Pioneering
Creative
Excellence
Consumer-grade ordering. Operator-grade control.
I led design and delivery for a public laundry platform: a mobile app for customers and a web portal with dashboards for store ops. Goals: fast scheduling, clear tracking, reliable payments, and measurable SLAs.
Scope: onboarding, address and pickup windows, order builder with services and add-ons, live driver tracking, notifications, wallet and cards, refunds, and support. Portal for orders, routing handoff, capacity, and performance dashboards.
Results: shorter time-to-order, fewer support tickets, and higher on-time pickups through capacity alerts and SLA monitoring.
Key flows
Scheduling: pickup/return slots with capacity limits and blackout logic.
Order builder: service types, add-ons, notes, promo codes, and price preview.
Tracking: courier ETA, status timeline, and push/SMS updates.
Payments: cards, wallet, COD, refunds, and invoices.
Portal: order board, capacity view, SLA breaches, courier assignment, and issue resolution.
System and delivery
Design tokens, component libraries, and templates in Figma. A11y: contrast, focus order, and large-tap targets. Localized copy and RTL-ready components.
Tech notes: real-time updates via WebSocket, push notifications, payments via gateway provider, SSR portal, and analytics for funnel and SLA. Targets: LCP <2.5s, crash-free sessions >99.5%.